Shipping Policy

Please note we only ship within Australia.

Wholesale Shipping

  • We use a Freight Brokers to compare the price over a wide range of shipping providers such as TNT, Toll etc. Where possible we may also send by Australia Post. Freight will be charged at or under cost.. Some larger items may not be economical to send to some places such as Mid and Far North Qld, NT and WA. Contact us for a quote. Contact us re large orders. "Specials" will be charged postage "at cost". Minimum freight is $25
  • Our Freight arrangement with shipping companies is Business to Business so we would prefer a Business/Non-residential address. If you do give us a residential address it could cost substantially more. Also we will automatically give Authority to Leave to avoid re-delivery charges.
  • We will pass on any futile delivery/redelivery charges we receive from our freight company. Note that most freight companies are now charging for a "futile delivery" whether you subsequently pick it up from a depot or have it re-delivered. You will receive emails from the freight company as to the day of delivery - be aware that these can sometimes go to junk or spam depending on your email settings.
  • Freight will be charged on Back Orders.
  • The reason we need to calculate freight cost after you order is that we need to assess how we can most economically pack the variety of baskets you may order. We always endeavour to get the best possible price for shipping commensurate with a safe, reliable and speedy service. We never profit on shipping.
  • Please allow 10 business days from your order confirmation and payment processing until delivery of your basket(s). In practice delivery times can be much less than this however this is dependent on a number of variable factors some of which are outside our control. If your delivery window has passed and you have not received your basket(s), please contact us for information on the status of your order.

Retail Shipping

  • Shipping will be generally via Australia Post but in some cases a courier company may be appropriate.
  • Shipping per item ordered is charged as follows - South East Australia (including Vic, TAS, SA and NSW) Order value $0 to 99 - $10 freight and $100+ FREE freight.
  • The Rest of Australia (including WA, NT, QLD) Order value $0-99 - $15 freight and $100+ FREE freight.
  • We will supply you with a tracking number once your order has been fulfilled.
  • Please allow 10 business days from your order confirmation and payment processing until delivery of your basket(s). In practice delivery times can be much less than this however this is dependent on a number of variable factors some of which are outside our control. If your delivery window has passed and you have not received your basket(s), please contact us for information on the status of your order.